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Terms of Use & Order Information


In compliance with the Higher Education Opportunity Act of 2008, Azusa Pacific University and University Bookstore strive to provide up-to-date textbook and course material information for your classes.

To ensure you have the best experience with our website, please acknowledge that you have read these terms of use:

  • Online Order Pickup
    By choosing West Campus Pickup as your shipping method, we will pull and box your order for pickup at the University Bookstore Express Window located on West Campus. During peak times, please allow up to 48 business hours for your order to be ready for pickup.
    *If your order is not picked up 14 days after the start of the semester, your order will be cancelled and you will be charged a $10 restocking fee.

  • Rental Textbooks
    When renting textbooks, you must supply the University Bookstore with your student ID number, APU email address, and a credit card that has an expiration date past the time to return the book. If you are a parent ordering for your student please make sure you are putting all rental books under your student's name and ID number. For more information on our rental program, visit our Course Material Affordability Page.

  • Orders not charged at time of Confirmation Email
    Your confirmation email only confirms we have received your order. Your form of payment will not be charged until we physically process your order. If your credit/debit card declines, your order will be cancelled and an email will be sent to notify you of the cancellation. You will need to place another order with a new form of payment.

  • Paying with Student Accounts
    You must first talk to your financial advisor if you would like to pay for books with your student account. They will set up Cougar Bucks on your ID card, which you can choose as payment option upon check out. You will then need to enter your 9 digit student ID number.
    If this payment option is chosen before talking to your financial advisor, there will be a delay in the processing of your order.


  • Textbook & Course Material Subject To Change
    We provide the most accurate information currently available from academic departments/instructors. However, pricing, availability, updated editions, and book lists are subject to change without notice.

  • Textbook Prices Subject to Change
    Pricing of all textbooks is subject to change by the publisher at any time, and will be updated by us as stock arrives.

  • New and Used Textbook Substitutions
    We will substitute textbook types (new/used) if the ordered type is not in stock at the time your order is processed. Your order total will be subject to change if these substitutions are made. If you would NOT like us to substitute, please send an email to bookstore@wherecreativitymeetsc9.com with your name and order number and a request for us not to substitute.

  • Backordered Textbooks
    If a textbook is not in stock at the time your mail order is processed, the book will be placed on backorder and will be automatically shipped to you when the bookstore receives it. Backorders will be shipped UPS Ground regardless of the original shipping choice. If you do not wish to receive a backordered book, please email bookstore@wherecreativitymeetsc9.com with your order number and the book you'd like to cancel.
     
  • Textbook Return Dates
    Textbooks may be returned up until the return date for a semester or term under the conditions of our return policy. This is usually one business day after the add/drop date. If books are purchased after the return date, those books will NOT be returnable.

  • University Bookstore is Not Responsible For Student Purchases From Other Sources.
    Because this information can change at any time, the use of this information to purchase textbooks and materials from other sources is at your own risk, and Azusa Pacific University and University Bookstore cannot be held responsible. Customers who purchase through our website are protected by and subject to our return policy.

  • We CANNOT Ship To USPS PO Boxes.
    Orders placed to be shipped to USPS PO boxes will be delayed and customer will be contacted for physical address.

  • Online Order Cancellations
    If you wish to cancel an order after it has been processed but before the order has been delivered or picked up, you will be charged a $10 restocking fee. You can, however, return the books in-store under our Return Policy with no restocking fee.. Shipping will not be refunded.